Refund and Cancellation Policy

Selling: no cancellations after you submit

Your rate is locked and the card goes into verification the moment you submit, so a sale cannot be cancelled by the customer afterwards. Before you submit, check the gift card type, category, value and code. If something looks wrong after submitting, contact support and quote the sale reference. We will do what we can, but we cannot promise to stop a card that is already in review.

If we can't accept your card

If a card cannot be verified, has already been redeemed, or has a lower balance than you entered, nothing is added to your wallet. The reason is shown on your transaction page. If the card was valid but different from what you selected (for example a different category), we pay the current rate for the card you actually sent into the same wallet.

If we ask for more information

The status becomes “Action needed” and you can reply on the transaction page. If we do not hear from you within 7 days the sale is closed and nothing is paid, and you can submit the card again.

Withdrawals

Once you request a withdrawal it goes through our payout checks, and a payout that has been sent cannot be recalled. If a payout fails or is declined, the amount returns to your wallet. Money sent to details you entered incorrectly, including a wrong USDT network or address, is usually not recoverable.

Buying gift cards (when buying opens)

• If a payment fails or an order cannot be fulfilled, you are refunded in full to your original payment method or your Cardwin wallet.
• Once a digital gift card code has been delivered, the order cannot be cancelled or refunded, because the code can be used immediately.
• If a delivered code does not work, report it from your order page promptly with the order number and we will replace it or refund you after checking with the issuer.

How long refunds take

Wallet refunds are immediate once approved. Refunds to a bank or card follow the timing of your bank or payment provider, usually a few business days.